Mphasis Fresher Walkin Pune on 24th, 25th April 2017 – Voice process/ Tech Support Jobs

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Mphasis Hiring Freshers for International Voice process/ Technical Support Jobs through Mphasis Fresher Walkin Pune on 24th, 25th April 2017. Interested candidates can attend for Mphasis Fresher Walkin Pune.

Mphasis Fresher Walkin Pune April 2017

Company: Mphasis

Role: International Voice process (Technical Support)

Qualification: Any Graduate

Experience: Fresher

Job Responsibilities:

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Looking for Immediate joiners only

Shifts Timings:

  • 5 days working Night Shift May require to do Day shift during training and transition
  • 2 Days Weekly Off Consecutive. Any 2 Days of the week(Rotational offs)
  • 9 Hours Login ( With 1 Hour Break )
  • Excellent command on English (Verbal and Written)

Other Benefits:

  • Pick up and Drop
  • Global Standards work environment
  • Proper Desk job
  • Performance linked incentives

Mphasis Fresher Walkin Pune details

Interview Date: 24th, 25th April 2017

Time: 10:00AM to 4:00PM

Venue: Mphasis, EON free zone, Cluster C, Ground Floor, Wing 2, Kharadi, Pune 411014

About the Company:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Mphasis Fresher Walkin Pune April 2017

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