NCR Customer Engineer Fresher Jobs in Mumbai June 2015

NCR Corporation looking for Freshers 2015 Batch Graduates for the position of Customer Engineer. Interested candidates are required to apply online for NCR Customer Engineer Fresher Jobs in Mumbai June 2015. Eligible candidates will be shortlisted for NCR Freshers Walkin in Mumbai. NCR hiring Freshers as Customer Engineers.

NCR Fresher Jobs in Mumbai June 2015

Company: NCR Corporation

Job Title: Customer Engineer

Job ID: 665660

Job Role: Customer Engineering

Job Location: Mumbai, India

Qualification: Bachelor's Degree

Experience: Fresher or 0-1 year Experience

Job Posting: 1st June 2015

Selection Process: NCR Freshers Walkin in Mumbai

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NCR Customer Engineer Eligibility Criteria

Basic Qualifications:

  • High School Diploma or equivalent 0-1 years of related experience Ability to work with Microsoft Office suite;
  • Experience on Windows XP, Windows 2000 operating systems required
  • Experience in PC Hardware Maintenance and support A+ Certification ITE or Polytechnic in Electronics and Communications Engineering

Preferred Qualifications:

  • Associate’s Degree preferred previous experience in NCR for NCR Customer Engineer Fresher Jobs in Mumbai June 2015 or similar equipment is a plus CCNA preferred

NCR Customer Engineer Job Description:

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
  • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
  • Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
  • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
  • Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
  • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution for NCR Customer Engineer Fresher Jobs in Mumbai
  • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
  • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
  • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
  • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
  • Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
  • Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited

How to Apply for NCR Customer Engineer

Interested candidates are required to apply online for Fresher Jobs in Mumbai through the link given below. Shortlisted candidates will be intimated later for NCR Freshers Walkin in Mumbai.

Click here to Apply for NCR Customer Engineer Fresher Jobs in Mumbai

Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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